Before sending your device to us, please contact Moocall customer service first.
In many cases, the issue can be checked or solved remotely without needing to return the device.
When Should I Contact Moocall?
Please contact us if you would like your device to be:
Checked
Repaired
Serviced
Inspected
Tested by our team
You should also contact us if your device has a specific problem, such as:
Not charging
Not turning on
Not connecting
Not sending alerts
Showing unusual lights
Appearing damaged
Working inconsistently
Warranty Repairs
If your device is still under warranty, and the issue is covered by the warranty, the repair or inspection will usually be free of charge.
Our team will confirm the warranty status and advise you before any repair is arranged.
Devices Outside Warranty
If your device is no longer under warranty, we may still be able to inspect or repair it.
However, there may be an additional cost depending on the issue and what work is needed.
Moocall customer service will confirm this with you before any repair goes ahead.
Sending the Device to Moocall
If our support team decides that the device needs to be inspected, they may ask you to send it to our office in Dublin.
Please do not send the device before speaking with customer service, as we first need to check:
What the problem is
Whether it can be solved remotely
Whether the device is under warranty
Whether any repair cost may apply
Important
Always contact Moocall customer service before posting your device to us.
This helps us identify the problem faster and make sure the correct process is followed.
Need Help?
If you have any questions or need assistance, please contact the Moocall support team.
📧 Email: [email protected]
Or call one of our offices:
🇮🇪 Ireland: 00353 1969 6038
🇬🇧 United Kingdom: 0203 627 1126
🇺🇸 USA: 1 800 657 4291
🇨🇦 Canada: 438 238 0123
🇫🇷 France: 09 70 73 43 77
🇪🇸 Spain: 848 489 881
🇮🇹 Italy: 0294 7508 95
🇵🇱 Poland: 22 307 41 85