If your app is not alerting you please have a look through the troubleshooting list below:

  1. Are you logged into the app 
  2. Is your phone on silent
  3. Do you have data enabled for the Moocall app
  4. Do you have WiFi/data/ phone coverage
  5. Is your phone on "do not disturb" mode
  6. Is your phone on "airplane mode"
  7. Are notifications enabled within your phone settings 
  8. Are notifications enabled within the Moocall Breedmanager app settings 
  9. Is your device service suspended due to non-payment of annual charge 

Clear cookies/Force close in your app phone settings, reinstall and login again.

To test the app is now alerting you can do the Test SMS. Press the grey power button twice. 

Please contact our office should you still require help on one of the below numbers:

IRL 01 969 6038
UK 0203 627 1126
US  1-800-657-4291
France +33 09 70 73 43 77
Germany +49 3222 109/5533
Norway +47 23 96 26 55
ROW +353 1 96 96 038

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