If you are not receiving SMS alerts from your Moocall sensor, please check the following.
1. Check the Sensor Is Connected
The sensor must be powered on and connected to the network to send alerts.
A properly connected sensor should show a flashing blue light approximately every 5 seconds.
If the device is flashing multiple colours, it means the sensor is still trying to connect to the network and will not be able to send alerts yet.
2. Perform an SMS Test
You can check that the sensor is connected and that your phone number is correctly linked by performing an SMS test.
When the device is flashing blue, press the button twice quickly.
The light will flash green rapidly and you should receive a confirmation SMS.
If you do not receive this message, there may be a network or phone number issue.
3. Check the Phone Number Connected
Make sure the correct phone number is linked to your sensor.
You can check or update the phone number directly in the Moocall App:
Open the Moocall App
Go to My Moocall
Select your device
Update the phone number for SMS alerts
If you are unable to change the number in the app, please contact Moocall support and we can update it for you.
4. Check Mobile Signal
If the sensor is located in an area with poor mobile coverage, alerts may not be sent.
Try performing the SMS test again in an area with better signal.
5. Check Your Spam or Blocked Messages
In some cases, SMS messages may be filtered by your phone or mobile carrier.
Please check your spam or blocked messages folder to make sure the alerts are not being blocked.
Need Help?
If you are still not receiving SMS alerts, please contact the Moocall support team and provide:
Your MC number
The phone number linked to the sensor
📧 Email: helpdesk@moocall.com
Or call one of our offices:
