If your Moocall sensor is not charging or the battery appears empty, please check the following steps.
1. Check the Charging Light
When the sensor is connected to the charger, the LED light should turn solid blue.
This indicates that the device is charging correctly.
When the battery is fully charged, the light will turn solid green.
If you do not see a blue light when plugging in the charger, continue with the checks below.
2. Check the Charger
Make sure the charger is properly connected.
You can also try using a different charger cable, such as a standard Samsung or universal micro-USB charger, to rule out a faulty cable.
3. Check the Charging Port
Inspect the charging port on the sensor.
Make sure it is:
Clean
Free from dirt, straw, or debris
Completely dry
⚠️ If the charging port is damaged, it cannot be repaired and the sensor may need to be replaced.
4. Charge for at Least 1 Hour
If the sensor has not been used for a long time, the battery may be fully drained.
Leave the device connected to the charger for at least 2 hours before trying to power it on.
5. Check the Charging Cap
After charging, always make sure the charging cap is securely placed back on the device.
The charging cap protects the electronics from water ingress.
⚠️ Water damage caused by a missing charging cap is not covered by warranty.
Need Help?
If your sensor is still not charging after these checks, please contact the Moocall support team.
📧 Email: helpdesk@moocall.com
Or call one of our offices:
