Turning the Sensor On
To turn the sensor on:
Press and hold the button for approximately 5 seconds.
The sensor light will cycle through multiple colours.
After a few seconds, the light will settle into a flashing blue light every few seconds.
A flashing blue light means the sensor is switched on and ready to be used.
Turning the Sensor Off
To switch the sensor off:
Press and hold the button for approximately 10 seconds.
The light will show a pink light before turning off.
Once the light turns off, the sensor has been successfully powered down.
Troubleshooting: Sensor Does Not Turn On
There are two different situations that may occur when trying to turn the sensor on:
1. You press the button and there are no lights at all
If the sensor shows no lights, this usually indicates a power issue.
Possible causes include:
The battery is completely discharged
Corrosion or damage in the charging port
Internal hardware failure
What to do
Charge the sensor fully. Use different chargers and different outlets.
Try turning it on again.
Check the charging port for dirt, moisture or corrosion.
If there are still no lights after charging, please contact Moocall support.
2. The sensor flashes multiple colours and then switches off
If the sensor flashes several colours and then turns off, this usually indicates a connection or activation issue.
Possible causes include:
The sensor has not been registered yet
The sensor is unable to connect to the mobile network
What to do
Ensure the sensor has been registered to your account.
Move to an area with mobile network coverage.
Turn the sensor on again.
Need Help?
If you have any questions or need assistance, please contact the Moocall support team.
📧 Email: helpdesk@moocall.com
Or call one of our offices:
